Quill Call Center Coaching Report

Quill automatically analyzes service representative performance, enabling managers to deliver personal coaching reports. These actionable narratives detail effectiveness and efficiency related to key call center metrics such as first call resolution, customer satisfaction, and appropriate routing of claims.

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Quill Claims Report

Automated narrative reporting scales the analysis and understanding of claims activity by transforming data related to the claims process into easily understandable narratives. With intelligent narratives, employees can quickly understand critical issues and insights, and companies can share more informative communications with customers.

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Quill Sales Performance Report

Quill writes sales performance reports that tell the story of how each salesperson, region, channel, and product is performing. These reports can be accessed on demand, scheduled regularly, or integrated into your existing BI platform as a narrative alongside your dashboard that explain the insights not always obvious when looking at the visualization alone.

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Automated Narrative Reporting Delivers a Better Employee and Customer Experience

Enhance Agent Performance

Deliver personalized coaching reports that detail performance, with recommendations for improvement

Improve Employee Productivity

Free your analysts from annotating dashboards and writing reports so they can focus on high value tasks

Uncover Drivers of Business Performance

Unlock insights hidden in dashboards, call center metrics, and sales CRM tools

Additional Resources

Innovative Partnerships: USAA & Narrative Science

AI Brings Real World Insight to Financial Services

Insurance Sales Performance Solution Overview